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‎06-02-2016 04:58 PM - last edited on ‎06-02-2016 05:03 PM by Retired

HP Recommended
Product: E1P04AV
Operating System: Microsoft Windows 10 (64-bit)

The back cover of the laptop is getting loose.  the screws are not holding the back plastic case.

I think i need a new back case. Does HP sell the parts of the laptop?

 

HP ENVY 15 Notebook PC

Serial : [personal information removed]

Product: E1P04AV

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2016 05:17 PM

HP Recommended

Yes we can get you the Manual and plastic case parts are available but parts do not just "come loose". Either somebody is secretly taking a screwdriver to it while you are not looking or there is a failure somewhare in the hinge system which can work screws loose. Can we have a little more description or perhaps a picture?

 

Page 18 here has an exploded diagram with the parts. Can you point out what is coming apart and how? Page 52 shows the screws holding on the bottom cover.

 

Manual

View solution in original post

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4 REPLIES 4

‎06-02-2016 05:17 PM

HP Recommended

Yes we can get you the Manual and plastic case parts are available but parts do not just "come loose". Either somebody is secretly taking a screwdriver to it while you are not looking or there is a failure somewhare in the hinge system which can work screws loose. Can we have a little more description or perhaps a picture?

 

Page 18 here has an exploded diagram with the parts. Can you point out what is coming apart and how? Page 52 shows the screws holding on the bottom cover.

 

Manual

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‎06-02-2016 06:09 PM

HP Recommended

Thanks for the link for the product part number. And yes.. i am searching for the person who was secretly using the screwdriver to unscrew the screw holding the back case.

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‎07-23-2017 06:57 AM

HP Recommended

I am having the same issue. GeekSquad pointed out to me that the screws have nothing to attach to in the back cover. The hinges do seem to sit strangely low, and there is a disturbing clicking sound when I open the laptop cover.

 

The problem is the screws labeled as #2 on page 52, specifically the screws that are closest to the back edge of the laptop (behind the rubber feet).

 

What are my options? TIA.

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‎07-23-2017 10:36 AM

HP Recommended

This is a year old thread. Please start your own. You will get a lot more attention. 

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