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‎07-26-2021 12:43 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-ch000

Back cover on my HP Spectre x360 Convertible 15-ch000 has started coming loose. This is totally unacceptable for a high end model  and high price paid. Never seen anything like this in any other laptops which are much older than this fancy high end one. 

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8 REPLIES 8

‎07-26-2021 02:18 PM

HP Recommended

How and where is it coming loose? This is not a problem that gets reported the way you are writing it. Maybe a picture?

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‎07-26-2021 03:21 PM

HP Recommended

IMG_9655_1.jpg

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‎07-26-2021 03:21 PM

HP Recommended

Attached the picture. The back cover is coming off like the one attached. All the screws are in tact. 

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‎07-27-2021 05:16 AM

HP Recommended

Likely a swelling battery. Have you gone ahead and removed the back cover to check?

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‎07-29-2021 03:48 PM

HP Recommended

I have the same issue with the back cover, see pic. I also have issues with the spacebar not working, I have to press the space bar multiple times before it creates a space. I feel the same, for the amount of money I paid I would expect higher quality. 

image.jpg

 

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‎07-29-2021 05:14 PM

HP Recommended

I have not removed the back cover. What needs to be done. HP needs to do something about this for the high price we have paid for this. 

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‎07-29-2021 05:15 PM

HP Recommended

That looks very bad. 

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‎07-30-2021 05:26 AM

HP Recommended

The back cover needs to be removed and the battery replaced. 

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