Back panel loose?

[Gianopa]

I received my new laptop today and I noticed that the back plastic panel does a strance "click" sound every now and then, around middle right opposite to the touch pad, it's not always but it did it twice already while I was handling it. I don't want to retourn it as everyghing else works great but should I?

Thank you in advance!

[KrazyToad]

@Gianopa

Welcome to HP Support Community

Does the back panel appear loose or coming apart? If it is not, then nothing to worry

But if the back panel appears to be loose then I suggest you contact HP Support 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[Gianopa]

Thank you for your reply,  my panel seems a bit lose and it's not flush with the metal at the bottom. I will follow your suggestion and contact HP.

Thank you!

[Gianopa]

P. S. if I choose chat it brings me back to this forum, do I need to call duing opening hours?

[KrazyToad]

@Gianopa

Drop us a message anytime you need assistance

Thank you 😊

[KrazyToad]

@Gianopa

I have sent you a private message with the next course of action since you are unable to reach Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

[Gianopa]

Thank you for your prompt reply!

Do you mean here?

I received my new laptop two days ago and I noticed it was doing a strange "clicking" noise when I picked it up. When I inspectioned it further I noticed that the back plastic panel is not completely flush with the metal at the front and it clicks every time I grab it from there, it's very subtle but it's there. Also the fan makes a strange noise as well, I wonder if it's part of the same problem.

Is that something I can do to fix it? Can I bring it somewhere to check it? Do I need to send it back to you?

I really love it! I don't want it to go to for repair already, but I'll send it back if it's necessary...