Backcover cannot be closed properly after SSD upgrade (and other HW issues)

[Mahnas92]

I upgraded my SSD from 500 GB to 1 TB M.2 SSD 2-3 months ago. At different times I've now tried to dismantle and re-mount the backcover, to no avail.

It keeps "clicking and clacking" as I hold the laptop and/or open and close the lid, the plastic parts supposed to hold it together onto the chassi simply wont hold it together when the laptop are screwed together again. If I may add, I did follow the dismantle instruction-video from HP on youtube to do this, I even bought an iFixit kit to do the dismanteling and SSD replacement!

I am getting really frustrated with this laptop. I've had it for a couple of years and always had some kind of issue with it. First the Tilt Pen didn't work (I don't use it to this day, even though a huge part of buying this PC was for its digitizer capabilities and the included pen)

I also had issues with the screen not autorotating correctly (struggled with this a couple of months, but did a clean Windows install to figure this out, but also solve other issues that I now in retrospect know was caused because of HPs bloatware).

Then now, morerecently, the issue with the backplate not sitting together making the wholelaptop feel like a cheep piece of product.

And every now and then the spacebar friggin degrades to different extents. Like right now, me writing this tex is a struggle and I, as a grammar nazi, don'tevencare how this postevenlooks anymore. DO I REALLY HAVE TO AGGRESSIVELY HIT THE SPACEBAR PRECISELLY IN THE MIDDLE TO MAKE PROPER SPACING?!

(Btw just edited this whole post to make my own spaces, at least up untill here,will leave the rest as-is so you can enjoy the rant and get a good illustration of the Spacebar-issue!)

Did not expect this when bought a 24000 SEK PC at the time!

I keep getting riled up, then forgetting,andonrepeat!
The pengot me riled up for awhile (even have thread about it from2019 here), then I tossed it in some drawer and forgot about it. Same with the sensor issues,bloatware not letting me charge with non-HP USB-cable - tried to solvethat for months and years,repsectively,before doing a clean Microsoft downloaded Windows 10 reinstall.
Now the backplateand the spacebar! These I cannot solveonmyown.And as a consumer I am fed UP,  I need to be reimbursed for this curse of a "Premium high end PC", everything fromthe very first issue with a pen that won'tholda full charge for at least a week of turned off "standby" and no use at all, to the hardware issues.AndI amevengoingto go all out greedy and ask for a new pouchsince it has been wornout!

Why has it been worn out? Becuase the plastic rubberstrip on the backplate began to wear out early on and was at some point rippedofffrom reasonable friction being moved arroung on table-surfaceses,so began to place theleatherpouch under it!

Feel free to place out the spacesfor me, I am a proper professionaland know how to type properly, but this is howHP Premium,professional hardwaremakesmelook like when typing!

[Mahnas92]

Bump... still no answer!

[pbroussard]

I've been repairing laptops as a hobby for years. If the cover doesn't snap into place and stay there more than likely it was removed incorrectly and either the little tabs on the cover broke off or the mounting tabs on the base broke. You'll have to take the cover off and determine which happened. The bottom cover hopefully is the one that needs replacing, the base is much harder to do. The strips can be reattached with new 3M double sided tape in 3mm size. It's a little tedious as you need to remove the old tape. Also most times the rubber feet stretch a bit and need to trimmed.

[Mahnas92]

It was obviously not the back cover, or I'd notice. That's the first thing I looked for the first time arround!

However, I have researched the internet for a while and found numerous stories about apparently defect spacebars that really was not defect. Instead, my model seems to have a known, but by HP unrecognized battery issue, where it swells and causes other issue. Please note, appart from the swelling (I couldn't tell it was swollen, I took pictures and showed it to a repair shop to confirm), the battery worked with no issues - capacity, charging time, reported charge and other factors usually being off on old batteries in need of replacement was all normal.

So after looking for a spare part to no avail, I found reliable swedish webshop selling a third party spare battery with 12 month warranty. My Laptop works as it should now - the backplate is in place, the Spacebar is fully working.

Now, the next issue bugging me is that each time upon reboot there is a friggin warning message about "counterfeit battery".
I am really sorry for using such language, but F*** you HP.

First, I pay money for a premium laptop, I have issues with it from the first day.
Second, I reach out for help and never get any, whether it is a defect Tilt Pen, or a weird keyboard/battery issue.
Third, I research this issue and understand that it is a wide known issue you won't recognize nor support me on.
Fourth, I simply give up and accept you won't take resonsibility, so I try to find and buy a spare - which you don't offer!
Fifth, I find a third party solution that works, but even here, you haunt me with a boot-up error/warning message?!

Leave me alone. If you ain't going to support me with your product, then leave me take my own decisions on my own PROPERTY without you bugging me out on what I can and cannot do with it!

Do you possibly know how I can disable this warning?

[pbroussard]

Well I missed that, sorry. At least you found the cause of the problem. 

Members here are for the most part volunteers with many years of working on computers and are here to help people fix their computers. We aren't given anything by HP, just like to help.

That being said, feel free to vent away at HP, you may have a moderator or HP employee reach out to you but if it's not under warranty, don't hold your breath.

On to your battery issue, contact the seller and calmly explain your situation. We see a lot of aftermarket battery post here, but rearely see warnings like you describe. If it were mine, I would do a hard reset of the bios to clear any info the bios has stored like battery or adapter issues.

Follow this guide to reset bios- https://support.hp.com/us-en/document/c01684768 

[Mahnas92]

Hi,

Nothing to be sorry about. I understand you are not affiliated with HP, and even if you were, you'd not be the one to blame for these stupid circumstances. But I'd wish this would be brought up for attention and that the customers is treated well and that they take responsibility - especially since it is a supposed Premium purchase.

I did try to do this, but I cannot get this to work even with a BIOS hard reset.

Warranty is for a product that fails under normal circumstances before the warranty time has elapsed.
But my understanding of this issue, is that it is a common production/design issue - warranty time has nothing to do with it. At least not in Sweden where consumer issues like these are covered by law under Reklamationsrätt, with other conditions and longer periods than what the manufacturer typically provides under their own warranties. And yes, I've bought my PC from HP Sweden.

Of course that is energy & time consuming bureaucratic procedures involved, and HP knows about this - so staying silent until I succumb to the status quo of having a faulty product that I can solve in another way than pursing them is a winning strategy for them.

I have explained my situation to the reseller and today they replied with a suggestion on trying to reinstall the Power Manager. Will check this out when I come home from work later. Not sure what Power Manager to re-install though. I have a fresh Win 10 install, free of HP Software I didn't actively install post Windows setup.

I have also invoked my right to return the battery, just in case.

My challenge will be to find an original HP Spare battery if this doesn't work.