09-23-2020 10:10 AM
Had problems with this computer from the begining. Would turn on with lid closed from sleep and heat up and eventually wouldnt boot. Think it was a system died error. Anyway reinstalled/reset using microsoft key and all seemed well. After an update noticed backlight stopped working. Performed a hard reset and wouldnt boot or re-install this time. Returned to shop and they installed windows 10 etc. Just noticed the backlight doesnt work and the keys are not working. Sometimes they do and sometimes they dont and it happens with all keys. Any ideas what can be causing all these problems as after decades of owning laptop i feel as if there is something fundamentally wrong with my particular model. Thank you in advance
09-26-2020 07:02 AM
Welcome to HP Community
I have gone through your Post and would like to help
Since you reinstalled Windows, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
09-28-2020 09:52 AM
Hi thanks. HP assistant is loaded but today my laptop went black screen made clicking noises then lit up again with a different display ie 150% rather than 125%. I looked in task manager and hp update was running. this ran for hours until i stopped it. i then looked in HP assistant and there was an update for AMD high def graphics driver with red !. I tried to download and now it say dismissed at the top and installed at the bottom. Dont understand why hp update was running using 39% of cpu
10-03-2020 07:02 AM
Hi, i reset a month ago and a couple of weeks later it started again. It then wouldnt start up and i couldnt reset, restore or safe boot. I had to take it back and they reset installed windows and it has started again so as i said could it be that there is something noit fixable wrong
10-04-2020 03:38 PM
I’d recommend you contact HP Phone Support in your region further for assistance.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!