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Pavilion - 15-cs3005nq
Microsoft Windows 10 (64-bit)

Hello! I just want to report a bug. For example, when the laptop runs out of battery and it closes, when I connect the charger and turn in back on, the backlit keyboard activates and I cannot turn if off. The only solution I found is to press power key for about 15 seconds, then turn on the laptop again. I think this bug should be reported.  I don't know if this is the right board, but I find it a big problem.  

PS. All my drivers are up to date, even BIOS. 

 

 
 
 
 
1 REPLY 1
HP Recommended

@Blindu37 I suggest you reinstall the keyboard drivers and it should ideally resolve any bugs or issues with the backlit:

  1. Right click Start.
  2. Select Device Manager.
  3. Expand Keyboards category.
  4. Right click the keyboard you want to repair.
  5. Select Uninstall.
  6. Click Start.
  7. Select Restart on the power button icon.
  8. Let the computer restart after which Windows will reinstall the keyboard driver.

P.S: Welcome to HP Community 😉

 

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