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- Backlit keyboard cannot be turned off after force Shut down

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07-25-2020 10:31 AM - edited 07-25-2020 10:32 AM
Hello! I just want to report a bug. For example, when the laptop runs out of battery and it closes, when I connect the charger and turn in back on, the backlit keyboard activates and I cannot turn if off. The only solution I found is to press power key for about 15 seconds, then turn on the laptop again. I think this bug should be reported. I don't know if this is the right board, but I find it a big problem.
PS. All my drivers are up to date, even BIOS.
07-27-2020 02:06 PM
@Blindu37 I suggest you reinstall the keyboard drivers and it should ideally resolve any bugs or issues with the backlit:
- Right click Start.
- Select Device Manager.
- Expand Keyboards category.
- Right click the keyboard you want to repair.
- Select Uninstall.
- Click Start.
- Select Restart on the power button icon.
- Let the computer restart after which Windows will reinstall the keyboard driver.
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