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Backspace key has started to malfunction

HP Recommended
ENVY laptop
Microsoft Windows 10 (64-bit)

I've bought this laptop in 2016 if am not mistaken, model ENVY. The keyboard is kinda lousy, but I thought that at least the fact the keys were not very comfortable to press meant it could be durable.

 

But now I'm having an issue which I just can't accept, at times the Backspace key doesn't respond, and I have to press it harder, it's so annoying. I'm not sure if it's failing due to hardware or configuration, it's the only key that fails.

 

The space bar key sucks too, but it's not about malfunctioning, it's just really lousy and at times I press it and notice it didn't activate, and 2 words will be together (really lousy keyboard, but the real failing key is only the backspace.)

 

Could this be a hardware failure (though it's not a very old notebook)? Hopefully it's a configuration. Please help.

 

All tips and suggestions are appreciated.

 

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Level 15
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Message 2 of 4
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HP Recommended

@jrsousa2 

Unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light. Thus, if you get five years out of a laptop keyboard, you're doing very well.

Individual keys are generally not replaceable, but if the keys are not broken, then the issue is more likely with the membrane underneath the keyboard and that has to be replaced as a unit.

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Should only be an hour's work or less.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Thanks for your answer.

However I do not agree that it's acceptable for a key to break in 4 years.

I'm using the laptop to work in this awful quarantine and now am grappling with that. Looks like I will have to try and repair the **bleep** keyboard.

My next computer won't be an HP.

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I'm so freaking peesied at this goddem HP,  I'm fuming in hayte.

I tried the numbers on the site for repair stores, the doomb numbers are all deactivated.

I tried some stoonpid chat bot, and I can't barely type with the godem backspace key malfunctioning, what a hayte!!

 

Care to let me know some repair store in Miami? Sorry about my swearing, I'm just stressed out and angory with these issues!

I use this notebook for remote work!

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