Backspace key

[HelloBelgium]

My Backspace Key is not working properly. If I touch it with some force it works; but with a soft touch it is not reacting. On the left side of the key it works better; no reaction when you push on the right end of this key.

Should I go back to the shop. I bought this laptop in august 2024. This key never functioned properly.

[Nal_NR]

Hi @HelloBelgium,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the keyboard. 

Try running the keyboard test and see the results. If the keyboard test fails, you may walk into the store or service center. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[HelloBelgium]

I did run the Keyboard test and it says all is OK but altyhough my Backspace is working, i have to tap harder than, on any other key before its reacts. 

J

[Nal_NR]

Hi @HelloBelgium,

If it's getting hard to use, I recommend you contact the store you purchased or HP phone support for service options. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!