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‎08-28-2019 04:41 PM

HP Recommended
Product: Envy TS M6 Sleekbook
Operating System: Microsoft Windows 10 (64-bit)

I was having issues with my battery where it would shut off almost immediately when I would unplug my charging cord, even though the battery was at 100%.  It also would repeatedly disconnect/reconnect while I was trying to charge, which was very frustrating.

 

So I went and tried to find a replacement battery, but HP.com doesnt offer the part. The battery says to use HP part 715050-001.  

 

Once it wasnt on HP.com, I just googled PX03XL HP Battery (which was on the battery) and found a battery on Walmart.com.  Long story short, my battery doesnt repeatedly disconnect/reconnect anymore, so that is nice.  I can also unplug my charging cable, but it will almost always shut down within 30 min or so.  Sometimes it shuts down in 2 min, sometimes it lasts 30 min.  I have no idea why.  I figured maybe part of the problem is that it isnt an HP Certified battery, but HP doesnt even offer this battery anymore!

 

Anyone else having this issue?  Any suggestions for a fix?  At this point I'm about ready to just buy a new laptop, which is super frustrating because my laptop runs beautifully aside from the battery issue.  Not sure if I'll get an HP again or not after this...

1 REPLY 1

‎08-31-2019 04:23 PM

HP Recommended

@ChaseBC

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue and after replacing the battery your still experiencing the same issue.

Hence I would request you to reach out to our Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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