• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-17-2022 09:47 AM

HP Recommended
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 11

The motherboard on my Omen decided that it needed to pop yesterday.  I am obviously extremely frustrated by this  because the computer is only two years old. Is there a way to order a new motherboard directly from HP? 

Category:
3 REPLIES 3

‎10-17-2022 10:05 AM

HP Recommended

Unfortunately the answer is no. It is not orderable through the HP parts store.

https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=51F20694EDAE4DB4A760E932D88FD7F8&Search...

 

The HP part number you will need is  L99867-001.

 

You can order it from an online vendor. Make certain they provide a one year warranty for the board.

https://www.google.com/search?q=HP+L99867-001&rlz=1C1CHBF_enUS918US918&oq=HP+L99867-001&aqs=chrome.....


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎10-17-2022 10:13 AM

HP Recommended

Thanks! 

Was this reply helpful? Yes No

‎10-17-2022 10:35 AM

HP Recommended

You're welcome!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.