Bad cooler Hp victus 16

[Boeman3]

Hi,

a year ago i bought this victus 16 for my girlfriend. when I tested it, I already noticed that the gpu mhz was 200-300 lower than the same model in a number of reviews that I looked at while I was figuring out which laptop I wanted to choose, but at the time I thought that was more likely due to the silicon lottery.

Now to a year I found out that the gpu is overheating with average temps of 86 and hotspot of 102 degrees. I decided to replace the thermal paste and clean the laptop fans. I have done this many times and have always had good results. Not this time though.

When opening the laptop I found out that the copper plate that is welded to the heat pipes is not flat, but crooked. As a result, the copper plate is skewed on the GPU. This should never have passed inspection. half of the gpu doesn't make contact, hence the bad temperatures.

Can I get a replacement cooling system for this? I can of course assemble it myself, but no idea on Hp that can send such loose parts

[RodrigoB]

Hi



Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.



Regards,

[Boeman3]

I'm sorry, i thought i went to the dutch version. I have translated my post to english