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‎06-12-2020 02:44 PM

HP Recommended
Product: Spectre folio
Operating System: Microsoft Windows 10 (64-bit)

Sister spilled water on spectre folio, gives a 5.3 error code- via cap lock button. Took to “ubreakifix” computer tech store, they say it has bad motherboard and cannot fix. Computer is about a year old, what can I do? Will HP take it back to replace motherboard? Thanks much

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2020 03:27 PM

HP Recommended

@Nick420 

Basic answer is NO -- the motherboard damage was accidental -- on your part -- so HP has no obligation to replace it.

 

Also, HP does not sell new motherboards and replacements are very hard to find -- so you would have to go online to do searches to see if anyone carries it.

 

And THEN, you would have to buy a NEW Windows license, because the one that came with your laptop is tied to the motherboard and can not be reused.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎06-12-2020 03:27 PM

HP Recommended

@Nick420 

Basic answer is NO -- the motherboard damage was accidental -- on your part -- so HP has no obligation to replace it.

 

Also, HP does not sell new motherboards and replacements are very hard to find -- so you would have to go online to do searches to see if anyone carries it.

 

And THEN, you would have to buy a NEW Windows license, because the one that came with your laptop is tied to the motherboard and can not be reused.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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