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Message 1 of 4
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Bad quality of HP Spectre x360 2-in-1 laptop: screen issues, low battery life, no-power/no-charging

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I have this Spectre x360 laptop at the end of 2017, which looked great at that time, and was expensive, but after a while:

 

* Just a couple month out of warranty, the screen just went bad, not displaying correctly with blurring and some noisy colors at the bottom.

* in the beginning of 2020, the battery just seems dead,  which cannot be calibrated.

* Just this month (Oct 2020), the whole laptop just could not be booted, no power at all after plugin adapter (orang light is not on).

 

This is a really bad quality product with such a high price, and maybe from now on, I'll never consider any product form HP.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@iz3

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your case to HP's regional escalation team

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thanks for replying, and I've posted in the Private Message as requested.

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HP Support Agent
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I have escalate your case and a Case Manager will get back to you shortly

 

Thank you

KrazyToad
I Am An HP Employee

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