Bang & Olufsen missing equalizer

[Angel_on_Earth]

Hello all,

I've search the board on this issue and read that to get the EQ back is to install the latest Realtek sound driver from the HP Recovery Manager and after that didn't work, I followed another suggestion on here to install the latest Realtek drivers from the website; 64 bit windows 10, 2.82 and I still do not see the equalizer after I restarted my computer

Please offer solutions to have the equalizer on my Bang & Olufsen audio.

Thanks

[Jeet_singh]

Hi @Angel_on_Earth,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you.

As I understand your computer has lost the Bang & Olufsen software,

Don't worry as I've found a related HP Forums post that seems to have helped others: Click here for details.

Although, if you don't have any sound on your computer, you may troubleshoot the issue by following the steps, below:

Here's a step by step guide for your assistance: Click here 

For advanced support, follow the below steps: 

Step 1: Restart the computer 

Step 2: Use the troubleshooting tool in Windows 

Step 3: Test external speakers or headphones 

Step 4: Set the default audio device 

Step 5: Restoring or updating the audio driver 

Step 6: Perform a hard reset 

The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Let me know if those steps worked for you. 
If they did, that’s awesome! 
Give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.

[Angel_on_Earth]

Thank you Mr. Sing for your reply 

I have sound. The audio is fine. The problem is the equaizer is missing from the output and I really would love to enhance the sound 

Here is how it looks:

Please help me get the equalizer back. Thank you for your quick reply!

[Jeet_singh]

Hi @Angel_on_Earth,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have sound but the equalizer is missing, don't worry as I have found a related HP Forums post which seems to have helped others: Click here

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[Angel_on_Earth]

It didn't work.

I've installed and followed this method 3 times on this site: 

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownType...

I don't have the equalizer button unfortunatly. The link you gave me of that person was lucky to get it. I wonder if it's my laptop model or it's no longer featured anymore? Everything else in the B&O audio works fine but I don't know why I can't get the Equalizer? 

[Angel_on_Earth]

Hi,

I came across this solution: https://h30434.www3.hp.com/t5/Notebook-Audio/Reinstalling-B-amp-O-play-audio-driver/td-p/5961784

Is it possible that if I reinstall the older Bang & Olufsen GUI, I get the Equalizer? Would this work on my notebook computer (HP-17t-ae000)? I don't want to lose my B&O interface because everything else works fine including sound, it's just missing the Equalizer.

Your help or anyone else would be greatly appreciated.

[Jeet_singh]

Hi @Angel_on_Earth,

Thank you for replying,

As I understand you are having issues with the Bang & Olufsen software, I would suggest you could try to uninstall the latest drivers and then install the older drivers which should be available from recovery manager. Please use this link to help you, HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 10)

I hope this helps. Let me know how it goes for further assistance.

Regards,

[TNGirl4Life]

Were you ever able to get an equalizer? I have a HP EnVy 17 with same issue.

[The_Fossette]

@TNGirl4Life,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you tried the suggested steps in the thread?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!