• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-26-2020 12:06 AM

HP Recommended
Product: Zbook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

Thanks to all reviewing or/and answering this question:

 

after I connect <Thunderbolt Dock 230w G2> to my <Zbook 15 G5>, I got 'Base System Device' warning as bellow, even I have installed the drivers. Besides, I also have an 'Unknown device'

1.jpg

== Base System Device ==

PCI\VEN_8086&DEV_15EB&SUBSYS_842A103C&REV_06
PCI\VEN_8086&DEV_15EB&SUBSYS_842A103C
PCI\VEN_8086&DEV_15EB&CC_088000
PCI\VEN_8086&DEV_15EB&CC_0880

 

== Unknown device ==

USB\VID_138A&PID_00AB&REV_0164
USB\VID_138A&PID_00AB

 

Drivers for Dock I have installed:

https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock-g2-with-combo-cable/21816261/mo...

 

Which drivers should I install, or some other actions? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2020 07:47 AM

HP Recommended

Hi:

 

For the first one, you need this driver...

 

This package provides the Thunderbolt Secure Connect Utility for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94993.exe

 

For the second one, you need this driver...

 

This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93074.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-26-2020 07:47 AM

HP Recommended

Hi:

 

For the first one, you need this driver...

 

This package provides the Thunderbolt Secure Connect Utility for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94993.exe

 

For the second one, you need this driver...

 

This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93074.exe

Was this reply helpful? Yes No

‎04-26-2020 07:26 PM

HP Recommended

Thank you very much. it solved my problems 😚

Tags (1)
Was this reply helpful? Yes No

‎04-26-2020 08:01 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.