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‎02-07-2019 10:13 AM

HP Recommended
Product: Slatebook x2
Operating System: Android 4.1 - 4.3.1 Jelly Bean

I have an HP slatebook x2 PC, recenlty the base battery stopped working for no reason, It just suddenly stopped even getting any charge, the warranty is over but I'd like to know what's the problem and what's the cause for the base battery not working, the tablet battery charges till it reaches 100% but the base battery stays 0%, Why? that's why I'm here, I tried factory reset and even leaving the notebook charging for several hours but no hope.

 

Thanks in advance,

an HP customer.

3 REPLIES 3

‎02-09-2019 02:07 PM - edited ‎02-09-2019 02:45 PM

HP Recommended

@Ash773
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

 

Perform a Hard reset on the tablet:  

A hard reboot can resolve many startup issues. Press and hold the power button for more than eight seconds. After the notebook fully shuts down, wait a few seconds, and then press the power button to turn on the notebook.

 

Next thing, I would suggest here is to connect the tablet to the base and charge the battery using the charging cable that came with your notebook. Allow the battery to charge for 30 minutes or more, and then attempt to turn on the notebook again.

 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

ECHO_LAKE
I am an HP Employee

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‎02-09-2019 02:38 PM

HP Recommended

Well, that was an unexpected reply from an HP agent, I did mention that the device is HP Slatebook X2 and therefore it has two batteries and an Android operating system and that's why your instructions to apply.

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‎02-09-2019 02:48 PM

HP Recommended

@Ash773

Thank you for posting back. 

 

This document provides possible solutions to notebook startup issues. Follow the steps in this document step-by-step to help isolate the problem and find the most appropriate help. - HP SlateBook PCs - Notebook Does Not Start

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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