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Common problems for Battery
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‎12-27-2019 10:25 AM

HP Recommended
Product: HP Pavilion 14-al089no (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I've never had a problem with my computer's battery before. But 1-2 months ago it stopped charging to 100%. Now it stops at around 80-83%. This is no matter how long I let it sit, whether it is all night it stops and the light indicator does not change to white as it has always done.

I have checked that it is fully updated. At the same time, I have tried to run HP's own battery control program, where the program tells that there are no problems.

Before, I could easily use the computer for a whole day without recharging, but now I need to have a charger if I have to be away for more than 3 hours.

The computer was purchased in September 2016.

I hope you can help me.

1 REPLY 1

‎12-27-2019 10:41 AM

HP Recommended

That is an indication that the battery is reaching the end of its service life.

 

Replacing the main  battery with a new one would be the best option.

 

It can be replaced by a notebook shop or if you feel technically competent enough you can do it yourself.

 


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