Batery stops charging after 86 %

[kbakary]

Hello everyone,

I am facing a serious concern theses days, I hope you can help.

In fact my pc batery stops charging after 86% and I really don't get the issue.

After 86% the computer displays plugged in charge 15 min left to full charge but after more then an hour it's still 86%.

I am wondering , my batery might be dying.

I need your help please.

Thank you.

[erico]

Take a read of the article in the notebook knowledge base and run the battery-report. 

Copy and paste the battery report as text into your next reply.

The report will give enough information to let you know the  current status and history of your battery.

The link below goes to the notebook knowlege base article.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

[kbakary]

Good morning Sir Erico

I do appreciate your help, please find below my genereted batery report.

Thank you.

COMPUTER NAME KOUASSIB
SYSTEM PRODUCT NAME HP HP Pavilion Notebook
BIOS F.05 04/20/2016
OS BUILD    : 17763.1.amd64fre.rs5_release.180914-1434
PLATFORM ROLE : Mobile
CONNECTED STANDBY : Not supported
REPORT TIME  :2019-02-06 10:01:44
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME Primary
MANUFACTURER :Hewlett-Packard
SERIAL NUMBER -
CHEMISTRY  :LION
DESIGN CAPACITY : 41 149 mWh
FULL CHARGE CAPACITY : 41 149 mWh
CYCLE COUNT -
Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2019-02-03 10:08:08 Active AC 54 % 22 176 mWh
14:14:31 Suspended 86 % 35 235 mWh
16:18:47 Active AC 86 % 35 235 mWh
18:39:39 Active Battery 84 % 34 496 mWh
18:39:51 Suspended 83 % 34 250 mWh
20:14:13 Active Battery 83 % 34 250 mWh
23:06:30 Suspended 28 % 11 581 mWh
2019-02-06 09:52:21 Active Battery 28 % 11 334 mWh
09:52:21 Active AC 28 % 11 334 mWh
10:01:44 Report generated AC 34 % 13 798 mWh
Battery usage
Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED
2019-02-03 18:39:39 Active 0:00:12 1 % 246 mWh
20:14:13 Active 2:52:17 55 % 22 669 mWh
2019-02-06 09:52:21 Active 0:00:00 - -
Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-01-18 - 2019-01-25 0:55:16 - 3:39:04 -
2019-01-26 - - - -
2019-01-27 0:01:39 - 8:49:12 -
2019-01-28 - - - -
2019-01-29 - - - -
2019-01-30 - - - -
2019-01-31 - - - -
2019-02-01 - - - -
2019-02-02 2:49:37 - 2:22:10 -
2019-02-03 3:00:56 - 6:18:49 -
2019-02-04 - - - -
2019-02-05 - - - -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2019-01-18 - 2019-01-25 41 149 mWh 41 149 mWh
2019-01-26 41 149 mWh 41 149 mWh
2019-01-27 41 149 mWh 41 149 mWh
2019-01-28 41 149 mWh 41 149 mWh
2019-01-29 41 149 mWh 41 149 mWh
2019-01-30 41 149 mWh 41 149 mWh
2019-01-31 41 149 mWh 41 149 mWh
2019-02-01 41 149 mWh 41 149 mWh
2019-02-02 41 149 mWh 41 149 mWh
2019-02-03 41 149 mWh 41 149 mWh
2019-02-04 41 149 mWh 41 149 mWh
2019-02-05 41 149 mWh 41 149 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-01-18 - 2019-01-25 4:02:53 - 4:02:53 -
2019-01-26 - - - -
2019-01-27 2:17:59 - 2:17:59 -
2019-01-28 - - - -
2019-01-29 - - - -
2019-01-30 - - - -
2019-01-31 - - - -
2019-02-01 - - - -
2019-02-02 4:55:04 - 4:55:04 -
2019-02-03 5:05:13 - 5:05:13 -
2019-02-04 - - - -
2019-02-05 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 4:49:34 - 4:49:34 -

[kbakary]

Here are some screemshots

[erico]

The battery report shows that you are still getting 4+ hours out of a full charge.  That is quite reasonable.

I do suggest running the battery test that is part of the HP PC Hardware Diagnostics UEFI utility or the same test in the HP Support Assistantr.

It appears that the battery needs to be recalibrated so that what you see as 86% becomes 100%.

Running the test should calibrate the battery for you.

Kindly keep us in the loop.

[kbakary]

Good morning Sir erico

Thank you for your assistance,

I ran the battery check and  actually everything is okay regarding the Battery and the Ac adapter. But the issue is still there. 

Is there any other way I can recalibrate the battery, please?

Please see attached file for the battery and Ac adapter test result.

Thank you and God bless.

[erico]

According to the battery-report and other results you have stated, I can't say that I see an issue as being present. 

You are getting battery use times and  storage capacity that is in line with what should be expected. 

If there is a requiment to calibrate the battery, the HP Support Assistant or the HP Hardware Diagnostic UEFI battery test will let you know if there is a calibration required. 

The ability to be able to force a calibration used to be present, but it is AFAIK no longer an option.

I can suggest that you try charging the notebook overnight while it is turned off to see if it achieves 100% charge status. Normally the power/charge LED will be white if a notebook is at fully charged status.