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Common problems for Battery
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‎05-07-2018 02:39 PM

HP Recommended
Product: EliteBook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

Capture.JPGPreviously it was working fine, but since 1 week it is showing this message and battery time is less than half of previous, i have reinstalled the windows but its not working still

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2018 03:46 PM

HP Recommended

@ShaikhNiaz

 

From time to time, batteries will reduce their usage time between charges. But please use the following instructions to check first

 

   https://support.hp.com/ph-en/document/c04700771

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎05-07-2018 03:46 PM

HP Recommended

@ShaikhNiaz

 

From time to time, batteries will reduce their usage time between charges. But please use the following instructions to check first

 

   https://support.hp.com/ph-en/document/c04700771

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-10-2018 02:16 PM

HP Recommended
@banhienwrote:

@ShaikhNiaz

 

From time to time, batteries will reduce their usage time between charges. But please use the following instructions to check first

 

   https://support.hp.com/ph-en/document/c04700771

 

Regards.

@hey @benhien, I have followed your instructions and checked the battery with HP PC hardware Diagnostic Windows and encountered with Failure ID RG922X-93V942-MFGH7F-C08713 , Later i  diagnosed the battery with HP Support Assistant and found the follwoing resluts Battery Test.JPG

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