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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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‎12-08-2018 09:19 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

ON tuesday, December 4, 2018,  i noticed that my computer battery symbol on the tool bar was not charging. I unplugged the charger, checked it, blew at the the port, and tried again. Same result. I plugged the adapter directly into the wall, no powerstrip, and it contined. I moved to a deifferent out let, with a different charger, and it still refused to charge. I turned my computer off and on, multiple times, to see if that worked. it did not. Eventually, I removed the battery entirely. After I placed the battery back and turned my computer on, it seemded to charge again just fine. Then toady, December 8, i noticed that is was having issues charging again.  The battery would charge briefly, and then sitch to saying "Plugged in, not charging." I removed the battery again, and the problem persisted. Eventually, i downloaded the  HP PC diagnostics window 1.5.4.0. and ran it. The results were;  Battery check failed. No Failure ID was there. What do i do?2018-12-08.png

7 REPLIES 7

‎12-08-2018 09:27 PM

HP Recommended

now 2018-12-08 (2).png2018-12-08 (3).png it is saying this

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‎12-08-2018 11:56 PM

HP Recommended

Welcome to the HP Support Community  @Cherrycapri47

 

Have you tried to Calibrate the battery.

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 

https://support.hp.com/us-en/document/c04700771

 

REO

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‎12-09-2018 12:04 AM

HP Recommended

yes. multiple times.

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‎12-09-2018 12:07 AM

HP Recommended

@Cherrycapri47

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎12-09-2018 09:40 AM

HP Recommended

Product name is HP 15 Notebook PC. Product number is N5Y05UA#ABA.

After the first time i checked  the battery using HP PC Diagnostics windows, the check failed and the failure ID was

QC6399-8359AN-MFPWLK-C08N13

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‎12-09-2018 09:54 AM

HP Recommended

@Cherrycapri47

 

Time to replace the battery:

 

HP part number:   752237-001

 

Your manual here:

 

http://h10032.www1.hp.com/ctg/Manual/c04763947

 

REO

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‎12-09-2018 10:12 AM

HP Recommended

Where do i get a replacement and how much will it cost?

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