• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-18-2017 08:27 PM

HP Recommended
Product: EliteBook 8570W
Operating System: Microsoft Windows 10 (64-bit)

I have the HP EliteBook 8570W that I got recently. Like the title says, it tells me battery 1 isn't present and battery 2 is 0% and not charging. It needs to be directly plugged in to be on at all and was wondering how to fix it. 

I have read online that I can uninstall my battery drivers and turn off the computer, remove battery, hold power for 1 minute, put battery back in, and turn it on, but that hasn't been working. 

10 people had the same question
1 REPLY 1

‎10-13-2017 08:48 AM

HP Recommended

Have exactly the same problem with an HP Elite Folio 9480m

 

I have removed the battery and tried to reset the driveers, however this should only affect the battery in Windows and not starting/booting the laptop from being off.

 

I have even tried the same battery in another laptop with the charger and both are fine!

 

Dave

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.