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Top Student
Posts: 2
Member Since: ‎10-07-2016
Message 1 of 4 (787 Views)
Accepted Solution

Battery 11% Plugged in Not Charging


Issue is why is battery holding at 11%, plugged in yet not charging? Is there anything I can do to remedy this? What may cause this etc . . . ?

As of the morning of 10/07/2016 Indicates Battery at 11% Not Charging.

I plugged in last night during the 9:00 pm hour mountain time. 

After plugging in, I was running Utorrent 3.4.9 overnight downloading some files.

A driver installation occurred yesterday for NVIDIA GEForce Game Ready Driver 373.06 Release date 10/05/2016 - seemd very flawless and without incident.

I have two charging cables. Both were working fine yesterday.  Both are plugged in different location on a diferent circuit. Surge protected by Belkin.

Thank you and below are my system details.



OS Name    Microsoft Windows 10 Home
Version    10.0.14393 Build 14393
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name   xxxxxxxxxxxxxx
System Manufacturer    Hewlett-Packard
System Model    HP ENVY 17 Notebook PC
System Type    x64-based PC
System SKU    xxxxxxxxxx
Processor    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Insyde F.42, 3/18/2015
SMBIOS Version    2.8
Embedded Controller Version    77.53
BIOS Mode    UEFI
BaseBoard Manufacturer    Hewlett-Packard
BaseBoard Model    Not Available
BaseBoard Name    Base Board
Platform Role    Mobile
Secure Boot State    On
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.14393.206"
User Name    xxxxxxxxxxxxxx
Time Zone    Mountain Daylight Time
Installed Physical Memory (RAM)    12.0 GB
Total Physical Memory    11.9 GB
Available Physical Memory    7.90 GB
Total Virtual Memory    13.7 GB
Available Virtual Memory    9.38 GB
Page File Space    1.81 GB
Page File    C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    No
Hyper-V - Data Execution Protection    Yes

Accepted Solution

Re: Battery 11% Plugged in Not Charging

Hi @gdcgray,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you have a battery related issue with an error “plugged in, not charging” and the battery does not hold any charge at all. It’ll be a pleasure to assist you with this.

 

A commendable job was done by you by performing some basic troubleshooting, before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically sound customers like you. Kudos to you for that. I am amazed at your technical skills and levels of technical knowledge.

 

It definitely looks like the battery requires a replacement. However, let’s first establish that it is the battery and not the battery controller slot on the motherboard that is faulty.

Please perform these steps.

Please perform a hard reset first. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  •  
  • Replace the battery and reconnect the charger
  • Please try to calibrate the battery.
  • Please perform a bios update from this link  http://hp.com/drivers
  • Please run battery tests from this link : http://support.hp.com/in-en/document/c03467259

Please run all the component tests and if the battery fails please make a note of the failure code.

 

Hope this helps. Please let me know how this goes. I genuinely hope the issue gets resolved without  hassles and the computer works great. Thanks for being a part of the HP community. Please let me know if this helps, and if it does, please mark this post as an “Accepted  Solution”. Kudos would also be appreciated greatly for my efforts to help. You could simply click the “Thumbs Up” Button.

Thanks and have a blessed week ahead!

View solution in context
HP Support Agent
Posts: 10,764
Member Since: ‎08-10-2016
Message 2 of 4 (742 Views)

Re: Battery 11% Plugged in Not Charging

[ Edited ]

Hi @gdcgray,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you have a battery related issue with an error “plugged in, not charging” and the battery does not hold any charge at all. It’ll be a pleasure to assist you with this.

 

A commendable job was done by you by performing some basic troubleshooting, before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically sound customers like you. Kudos to you for that. I am amazed at your technical skills and levels of technical knowledge.

 

It definitely looks like the battery requires a replacement. However, let’s first establish that it is the battery and not the battery controller slot on the motherboard that is faulty.

Please perform these steps.

Please perform a hard reset first. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  •  
  • Replace the battery and reconnect the charger
  • Please try to calibrate the battery.
  • Please perform a bios update from this link  http://hp.com/drivers
  • Please run battery tests from this link : http://support.hp.com/in-en/document/c03467259

Please run all the component tests and if the battery fails please make a note of the failure code.

 

Hope this helps. Please let me know how this goes. I genuinely hope the issue gets resolved without  hassles and the computer works great. Thanks for being a part of the HP community. Please let me know if this helps, and if it does, please mark this post as an “Accepted  Solution”. Kudos would also be appreciated greatly for my efforts to help. You could simply click the “Thumbs Up” Button.

Thanks and have a blessed week ahead!

DavidSMP
I am an HP Employee

Top Student
Posts: 2
Member Since: ‎10-07-2016
Message 3 of 4 (729 Views)

Re: Battery 11% Plugged in Not Charging

[ Edited ]

DavidSMP wrote:

Hi @gdcgray,

 

[...]

 

Please perform a hard reset first. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  •  
  • Replace the battery and reconnect the charger
  • Please try to calibrate the battery.
  • Please perform a bios update from this link  http://hp.com/drivers
  • Please run battery tests from this link : http://support.hp.com/in-en/document/c03467259

Please run all the component tests and if the battery fails please make a note of the failure code.


 


Thank you DavidSMP,

Upon completion of your first instruction,  (Power down the computer and unplug the charger. Then remove the battery only if it is a removable one. Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine. Replace the battery and reconnect the charger), the problem was resolved.  Battery is charging.


I have also updated BIOS as instructed.

I have updated HP PC Hardware Diagnostics (UEFI)

I have learned various ways to test and calibrate battery. I will do so shortly.

I have gratefully saved and bookmarked all the resources you have provided.

Thank you again for such concise and helful response.

 

HP Support Agent
Posts: 10,764
Member Since: ‎08-10-2016
Message 4 of 4 (718 Views)

Re: Battery 11% Plugged in Not Charging

[ Edited ]

Hi @gdcgray,

 

I thank you for your super quick response and accepting this as a solution. You've been awesome to work with and we at HP value your relationship with HP greatly.I hope things work great and the issue gets resolved without hassles.

 

Kudos would  be appreciated greatly for my efforts to help by clicking on the "Thumbs up " button.

 

Please take care and have a fabulous day ahead.

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation