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‎12-21-2022 05:08 AM

HP Recommended
Product: HP 15-da2000 Laptop PC series (7CE73AV)

Hey there! 

 

I'm currently experiencing a strange situation with my HP 15 da2000 Notebook PC, regarding the new battery I purchased. 

It is plugged in and stops charging at 95% instead of getting up to 100% and then decreases to 94%, while still plugged into the power source.  More so, the orange light displayed during charging changes to white (which shows it's fully charged), but when I check, it's 95%!

 

Please what might be causing this again what can I do regarding it? Thanks.

Category:
1 REPLY 1

‎12-21-2022 08:00 AM

HP Recommended

I recommend that you use diagnostics available in the HP Support Assistant to test the battery.

 


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