Battery Bad but should not be

[pcpunk]

I have this less than desirable HP Envy 17-u275cl.  The battery seems to charge but then the pc won't run on it.  Sometimes it will run for a few minutes but then dies again.  I don't know if it is the Battery or just the built in memory chip.  I may have plugged in another HP Power Adapter that has a lower Wattage, though I don't think that should cause me an issue and don't really remember if the problem started around that time.  I've tried the holding the power button for fifteen seconds to no avail, along with all the other standard fixes, but it's been a while since I did those so cannot say what they were.  What I'm wondering is if I opened it up and disconnected the battery, would it reset the battery or something?

Also, what if I disconnected the battery all together?  

For my regular complaint of the year will be these batteries are horrible, and HP needs to start shipping laptops with longer power cords!  haha

[praveenbv]

Hi@pcpunk,

Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[pcpunk]

The first part of what you wrote I already tried.

The computer runs fine with Power Adapter connected.  Just not on Battery Only.  I will take it apart soon to see if unplugging the battery, waiting, then plug back in.  

"F6 + Power Button"  What is this for?

I need to also run the battery test inbuilt in windows 10 as I've forgotten what that produced, Thanks!

[pcpunk]

Just to note, just tried to flash the BIOS from F20 to F22 Rev A, and it looked to complete perfectly but I'm still on F20, what happened?  I've updated hundreds of BIOS so what is going on with this one?

[praveenbv]

Hi@pcpunk,

Welcome to the HP Support Community!

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[pcpunk]

Got the BIOS done and I think the battery is bad as seen my swollen batteries.  HP Junk!  The Envy is one of your better computers?  Then why such junk components installed?  Horrible documentation also!  

[praveenbv]

Hi@pcpunk,

Please find the document for the HP Battery Life  

The notebook needs to check to get to know its hardware is faulty, not a software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[pcpunk]

HP Junk!  This was an expensive laptop, the battery should not be dead after three years.