Battery Calibration in UEFI Diagnostics crashing

[Jack0x]

Hey!

I am tech savvy myself but need answers here! I got a popup to calibrate the battery, so I went into the HP Diagnostics tool in Windows, then it asked for a battery calibration; which requires the notebook to restart. So I let it restart into the UEFI Diagnostics environment, it goes to 99%, crashes and reboots back into Windows.

I already updated the UEFI tool to the latest version and now out of ideas. Could this be a BIOS related issue? Like do I need to flash a newer BIOS version or something? 

[Nal_NR]

Hi @Jack0x,

Welcome to the HP Support Community. 

I'd like to help!

Update the Bios and see how it goes. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Jack0x,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Jack0x]

I did a RAM test on loop until the computer battery ran out, which worked. You can close the case. 

[Nal_NR]

Hi @Jack0x,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.