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‎05-20-2024 10:41 AM

HP Recommended
Product: HP Notebook - 15g-br104tx
Operating System: Microsoft Windows 11

I bought a new battery and when i tried to calibrate it none of the options seems to work . I tried manual method but when i go into bios(version 1.26.0.0) setup battery options is not available i thought if i update bios i might get the power option but my system has the updated version off bios .Then tried with hp pc hardware diagnostics that to dint work , it kept showing me CANCELED.

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1 REPLY 1

‎05-20-2024 11:04 AM

HP Recommended

The latest version of the BIOS for your laptop is F.74 Rev.A.

https://support.hp.com/us-en/drivers/swdetails/hp-15g-br100-laptop-pc/model/19460398/swItemId/ob-323...

 

The issue you are having is because your laptop is a base version and not an Envy or Spectre level laptop product.

 

I recommend that you download the available drivers for Windows 10 and keep them in an external drive or USB flashdrive in a safe location.

 

Your laptop is approaching the five year from market introduction date where there will no longer be a support portal available.

 

The Maintenance & Service guide for your laptop model series. (for parts and specification reference)

http://h10032.www1.hp.com/ctg/Manual/c05493257.pdf

 

 


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