• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-26-2021 01:24 AM

HP Recommended
Product: Pavilion 14-ca3606sa

HP Pavilion

 

I have had the warning come up on HP Support that I need to calibrate my battery on my laptop. I tried the battery test to check the health of my battery and it can't seem to find the battery.  My laptop is under a year old.

1 REPLY 1

‎05-29-2021 12:26 PM

HP Recommended

Hi@LaptopNewbie90_,

 

Welcome to HP Community!

 

I have gone through your post and would like to help


Check for Windows is up to date?

 

Check for BIOS is up to date?

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows) 

 

Hope that answers your question and you have a great day!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.