• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-12-2025 10:27 AM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)
Operating System: Microsoft Windows 11

Hello,

My HP support assistant indicates that the battery should be calibrated.  I followed the instructions below (from HP website), and the assistant still shows that the battery needs calibration.  I have run the battery test, and the battery is fine.

1) Open the Windows device manager and uninstall the "Microsoft ACPI-Compliant Control Method Battery"

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a pop-up notification

(2) Shutdown your notebook/computer

(3) Remove the battery, remove ac adapter, and press and hold the power button for 30 seconds.

(Note: If do not have the technical skills to remove the battery (most notebook has to be diassembled !) , just start the notebook and go directly into the bios (ESC/F1/F2/F10) and let the notebook stay there or run HP Diagnostic Test loops to drain the battery (don't connect the AC adapter !) until it is switching off automatically

(4) Install battery, plugin ac adapter and wait until the battery is fully charged (don't start the windows operating system !) and check the charging led.

(5) If you do have no charging led, wait at least 2 hours ...

(6) Start your notebook/computer, now the windows battery management system is synchronized with your installed battery. Normally it should show 98-100% battery level.

 

How do I calibrate the battery?

Any suggestions are much appreciated.

 

 

James Nel
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.