Battery Calibration

[JamesNel1]

Hello,
My HP support assistant indicates that the battery should be calibrated. I followed the instructions below (from the HP website), and the assistant still shows that the battery needs calibration. I have run the battery test, and the battery is fine.
1) Open the Windows device manager and uninstall the "Microsoft ACPI-Compliant Control Method Battery"
- Right-click on "Microsoft ACPI-Compliant Control Method Battery"
- Click "Uninstall device"
- Confirm your choice if you see a pop-up notification
(2) Shutdown your notebook/computer
(3) Remove the battery, remove the AC adapter, and press and hold the power button for 30 seconds.
(Note: If do not have the technical skills to remove the battery (most notebook has to be diassembled !) , just start the notebook and go directly into the bios (ESC/F1/F2/F10) and let the notebook stay there or run HP Diagnostic Test loops to drain the battery (don't connect the AC adapter !) until it is switching off automatically
(4) Install the battery, plugin ac adapter and wait until the battery is fully charged (don't start the Windows operating system !) and check the charging LED.
(5) If you do have no charging led, wait at least 2 hours ...
(6) Start your notebook/computer. Now, the Windows battery management system is synchronised with your installed battery. Normally, it should show 98-100% battery level.

What do I do now?
Any suggestions are much appreciated.

[Jerry_57]

Hi @JamesNel1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP Laptop is having a Battery Calibration issue, and you have performed the steps for calibration.

Please help us with the Product serial number or the product number in a private message for further assistance.

Here is the link to find the product serial number: - Click here

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Kindly update the BIOS driver: HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support