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Solved!

Battery Capacity Draining

HP Recommended
HP Omen Series 17-an
Microsoft Windows 10 (64-bit)

Hello,

I recently (4 days ago) changed my HP Omen Series 17-an battery since it's capacity was fully drained. The first battery lasted about 1 year and 2 months. Considering my heavy and constant usage on the laptop, I thought the battery's life span of 1 year and 2 months was reasonable.

The new battery's Design Capacity is 5973mAh as shown in the HP Support Assistant Battery Test attached in the image below. But now the battery's full charge capacity is only 5152mAh (86%).

image.png

I really have Three concerns.

1st: When I first installed the battery in the laptop, I ran this test, and the full charge capacity was at 97%

And only in 4 days, the full charge capacity decreased to 86%!

2nd: The battery age is 1 year and 8 month, shouldn't its age be relatively newer? Aren't old batteries really just dead batteries?

3rd: Isn't 300 cycles relatively very low. If I use my laptop daily for about 7 hours (online classes, teaching, studying, heavy gaming about 1 hour daily), how long will the 300 cycles last? And if they are fully drained 300/300 cycles, will my battery stop functioning?

 

Thank you in advance for the support,

Bilal Hamdanieh

1 REPLY 1
HP Support Agent
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HP Recommended

@Bilal_Hamdanieh

 

I reviewed your post and I understand that you are facing issues with the battery on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Many factors can contribute to battery performance:

  • Battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle.
  • Temperature and discharge loads can impact battery performance and capacity.
  • Battery capacity and charge can decrease even when the computer is unplugged from a power source and not in use or turned off. The amount of decrease can vary by computer model. To reduce the charge consumption while the computer is turned off, disconnect any peripherals and disable Wake-On LAN settings in the BIOS.
  • During prolonged storage or non-use, the battery charge can decrease below its recommended low-voltage level. Discharging the battery below its recommended low-voltage level may physically damage the battery and result in the battery becoming unusable.

NOTE: 

If the battery does not recover after charging for 30 - 60 minutes, the battery has most likely sustained physical damage and must be replaced.

  • Leaving the battery at a high level of charge in a high-temperature environment for extended periods can accelerate the loss of performance and capacity.
  • The computer generates excess heat during high workload or if it is not properly ventilated. This temporarily impairs the battery charge and discharge rate. The battery function returns to normal when it cools to an acceptable operating temperature.
  • To help maintain battery capacity, HP batteries are designed to discharge a small amount once fully charged. This is normal for most notebook batteries. The battery will begin to recharge once the charge has dropped below 95%.
  • Using software for graphics processing or high-definition video accelerates the loss of performance and capacity. For example, playing 3D games decreases capacity faster than using word processing applications.
  • Your notebook configuration and power settings can impact your battery performance. This includes settings such as:
    • Display brightness
    • Backlit keyboard
    • Display resolution
    • Windows Power Plan
    • Processor speed
    • Type of storage, such as a peripheral storage

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

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