01-21-2018 09:00 AM
My laptop battery keeps on charging and discharging when plugged in. I am facing this issue since 2-3 months.
01-22-2018 05:50 PM - edited 01-22-2018 05:53 PM
Good Day. Thank you for posting your query in the HP community. I read the post regarding issues with the battery charging and discharging when plugged in. I will be delighted to assist you here.
Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂
For better clarity and to assist you better I would require more information regarding this:
- Did you update the bios and chipset drivers?
- Did you run diagnostics on the battery?
For now please try these steps:
Please uninstall the ACPI battery drivers from device manager by following these steps:
- Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.
If it does not get resolved, then calibrate the battery and restore the power plan to defaults. Link to calibrate the battery and restore power plan to defaults: http://hp.care/2syuGOs
Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.
- For further assistance, please follow all the relevant steps that match your current issue from this link: http://hp.care/2syheXK
- Also, make a note of any failure code for a failed component like the battery or adapter (charger)
- Please re-calibrate the battery as well from this link: http://hp.care/2symZV5
Some tips to enhance battery life:
- Please always charge the battery to 100% and use it on battery standby.
- Then when the charger is plugged in, there is no issue here. However, when you continue to sue the computer on battery standby, make sure to drain down the battery to lower than 15% before recharging the battery again.
- One in a while, for example, once in 15 days, save up all your work when the battery shows a notification that it is low on charge and allow it to drain down completely before charging again, which enhances the battery’s life and performance.
- This across devices like camera, cell phone or notebook.
- This is because, with each charge and discharge, the battery completes 1 charging cycle and the life cycle of the battery diminishes.
- The battery has a life cycle of a standard amount of charges and discharges only. (depends on the size of the battery)
- It is never a good idea to charge the battery to 100% and deplete 30% of its charge and connect the charger to it again.
- Because you lose out on 70% of its remaining charge and complete only battery charging cycle if you plug the charger back to charge the battery.
- As it goes from 70% to 100% charge and completes 1 charging cycle.
Please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs
If the problem continues, contact HP phone support via this link: http://hp.care/2moMFSc and follow the on-screen instructions to get the computer serviced. Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as“Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed week ahead. 🙂
I am an HP Employee
08-13-2018 01:26 PM
I did all the checks you mentioned which yielded positive results of the battery. Even installed the latest BIOS. But no luck. Still the battery is not getting charged to its maximum. I'm using HP Pavilion - 15-au628tx. I bought it in May 2018. Please suggest me if you have any workaround.
08-14-2018 03:37 PM
Thank you for posting on HP Forums,
Flower_Bud is at your service.
I understand you are in need of support,
And to help you out, I'm sending out a Private message,
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08-30-2018 09:20 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, you're facing battery issue on your notebook,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Once I have the information, I'll help you further,
Keep me posted!
08-30-2018 09:59 AM - edited 08-30-2018 10:11 AM
My laptop having product number is 1HQ16PA and the thing I want to remind you is that after getting charged upto 70% battery shows the status of charging (27minutes to fully charge) and not charging alternately and it is also the fact that it is not getting charged fully.
Yes, I have made some efforts to resolve this issue on my own but failed and the steps I followed which are suggested by the HP forum like power Diagnosis and also I removed the battery and reattached that after uninstalling ACPI -compliant drivers but did not succeed.
Thanks in advance waiting for the reply
08-30-2018 01:21 PM
Thanks for the information,
Have you tried charging with an alternate charger? If not, I suggest you try charging using another charger.
Let's perform a BIOS update https://support.hp.com/in-en/document/c00042629
Run Battery test:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
In the Component Tests menu, click Power, and then click Battery.
Click Run once.
The Battery Test begins.
When the battery test is complete, the results are displayed on the screen.
If the battery fails one of the tests, write down the failure ID (24-digit code).
Let me know how this goes,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
11-22-2019 04:03 PM
Same is my case too, even though my laptop is plugged in for charging the battery is draining. What exactly is happening is that the device is charging for 5 seconds then it is discharging for next 5 seconds. means that for 5 secs the power symbol is there and for the next 5 secs it is not charging,i,e, the symbol goes away and it keeps on going like this. one more thing if the battery drains to 0 and i start the laptop then as soon as it stops charging the laptop switches off even though i am plugged in.
Kindly help me with the issue,
my model no - hp15ac122tu.