Battery Charging issue

[khawar7]

Hi,

I have HP Envy Notebook (Model:15-q667nr).

It was working perfectly since this morning it stopped charging battery. When connected to charger the charging light on laptop keeps changing to orange, white and then off.

Charging icon keeps circling between charger connected to charger disconnected.

I tried to remove battery and the laptop works fine on charger without battery.

Also if I remove charger and there is still charge in battery, it also works fine.

What could be the issue and how to diagnose it?

Thanks

[CherylG]

@khawar7

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and open Component Tests. Look for Power category , open it and test battery and power adapter. If both pass you might test system board.

[khawar7]

There are only 2 options in F2 System Diagnostics, Memory Test and Hard Drive Check. ?

[CherylG]

Odd. You must have an older version of Diagnostics and there isn't an update on your drivers/software page. You can use HP PC Hardware Diagnostics for Windows. On the page here-click on "more solutions" then click HP Diagnostics.

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=battery-adapter-issues

[khawar7]

Hi,

Checked battery with HP Hardware Diagnostic and it passed the test.
But the AC adapter test keeps on canceling every time I ran it, it doesn't show failed error or passed, only canceled.

[CherylG · Accepted solution]

Does your battery charge if the laptop is shut down? If the power adapter is no longer supplying enough power to charge the battery and run the laptop at the same time it could need replacing.

A recent poster actually found  a break in a wire which he thought appeared it may have been caused by his cat biting the cord.

[khawar7]

When the laptop is shutdown and charger connected, the charging light behavior remains the same like charging for 4-5 seconds then disconnected but it is charging battery.

Yes it could be the faulty charger as laptop generating weird noise through headphone while connected to charger.
Also opened a game and when graphics are switched to high performance GPU, laptop is restarting every time.

[khawar7]

Hi,

The charging adapter turns out to be the faulty, replaced it now everything working perfectly. Thanks