Battery Check - Sometime shows Normal and sometimes Replace, Also Laptop Heats up too much

[Nav243]

Battery Check Description - 

• Warranty Type: 3
• Cycle count: 1649 / 1000
• Manufacturer: 333-27-33-A
• Serial Number: 04832 04/13/2019
• Temperature: 43 °C
• Current: 235 mA
• Failure ID: QC7MU2-CBECM1-XD7XHG-C0FB23

• Terminal Voltage: 11513 mV
• Design Voltage: 11340 mV
• AC Power: Yes
• CT Number: 6HRVU02BCC5UHM
• Design Capacity: 41 WHr
• Full Charge Capacity: 37 WHr (91%)
• Remaining Capacity: 20 WHr
  

[VikramTheGreat · Accepted solution]

Hi @Nav243,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the battery report. Based on the details provided, I notice the battery has exceeded its expected cycle count and is showing reduced capacity.
 

To assist you further, could you please share the current BIOS version installed on your notebook?
 

Additionally, I recommend the following steps:
 

1. Update the BIOS to the latest version available for your device from the HP support website: HP Notebook - 15s-du0096tu Software and Driver Downloads | HP® Support
    
2. After updating, run the Battery Check again using HP Support Assistant.
    

Let us know the BIOS version and the results of the battery test after the update. This will help us determine the next steps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Nav243]

BIOS is updated to the latest version- BIOS Version-  Insyde F.68

• Warranty Type: 3
• Cycle count: 1652 / 1000
• Manufacturer: 333-27-33-A
• Serial Number: 04832 04/13/2019
• Temperature: 45 °C
• Current: 0 mA

• Terminal Voltage: 11954 mV
• Design Voltage: 11340 mV
• AC Power: Yes
• CT Number: 6HRVU02BCC5UHM
• Design Capacity: 41 WHr
• Full Charge Capacity: 37 WHr (91%)
• Remaining Capacity: 26 WHr

[VikramTheGreat]

Hi @Nav243,

Thank you for getting back and letting me know. Could you please let me know if you have tried to run the battery test using the HP Support assistant from your Pc?

Let me know

VikramTheGreat

HP Support

[Nav243]

Yes I had run the battery test again and here are the results.

• Warranty Type: 3
• Cycle count: 1654 / 1000
• Manufacturer: 333-27-33-A
• Serial Number: 04832 04/13/2019
• Temperature: 44 °C
• Current: 2538 mA

• Terminal Voltage: 11751 mV
• Design Voltage: 11340 mV
• AC Power: Yes
• CT Number: 6HRVU02BCC5UHM
• Design Capacity: 41 WHr
• Full Charge Capacity: 37 WHr (91%)
• Remaining Capacity: 6 WHr

[VikramTheGreat]

Hi @Nav243,

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support