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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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So my laptop is currently under four months old and from first charge I noticed it slowing down horrendously upon being charged. I can't watch videos, I can't type messages, I can't do anything without a large lag to the point that this four month old laptop may as well be a PC tower with how often it's plugged in. I am currently running an extensive system tests and the first thing it flagged was Battery Check: WARNING.
Is this something that will require shipping my laptop off to fix?
HP Recommended
Having the laptop battery replaced would require sending it in or delivering it to an HP Service Center.
I suggest starting a warranty claim. Provide that image of the test result if asked.
Start here. You will need to have the serial number and specific HP Product number.
https://support.hp.com/gb-en/help/repair
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.
It is difficult to help you if we don't know which specific model you own..
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.
Method #3: Press the power button and immediately tap the F2 key.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
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