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‎06-29-2017 08:26 AM

HP Recommended
Product: Pavilion 15-e009tu
Operating System: Microsoft Windows 10 (64-bit)

So suddenly today my Laptop won't bootup without AC power. i did a component check and this came up. Pleasetell me what does the failure id mean?

 

1 person had the same question
1 REPLY 1

‎06-29-2017 09:36 AM

HP Recommended

It appears that your battery has failed.

 

I suggest that you contact HP Technical Support concerning your battery.

 

Take a look at this advisory that might include your notebook.  The serial number of your system will tell you if you system is included in this safety recall.

 

https://support.hp.com/us-en/product/hp-pavilion-15-e000-notebook-pc-series/5355006/model/5389880/do...

 

If you unit is not covered by this advisory you should be able to find additional information on how to replace your battery. 

 

Joel

 

 

I am an HP Employee.

If you like my post, click the thumbs up.
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