Battery Component Test Failed

[Ed_Operations]

Using the HP PC Hardware Diagnostics Windows app, I ran a Component Test on the Battery, the batter check resulted in FAILED and the Failure ID = MCQ8HH-87HA7F-XD7X7G-C09713, my assumption is there is a problem with the battery pack. The laptop is not charging when plugged in but the white light (dot) does show at the plug-in location. The battery icon on the taskbar shows as 0% (plugged in), I left it charging overnight. Yesterday, I had removed the battery pack, while plugged in, and placed it back into place which did show the battery started to charge as the battery icon on the task bar started to the normal charging animation but this was only temporary. The laptop shuts off when unplugged.  Can anyone help out with translating the Failure ID?

[praveen196]

@Ed_Operations Welcome to HP Community!

I understand that you are unable to charge the laptop.

According to the failure code, the issue with the battery. The part has to be replaced.

I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

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