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‎09-16-2021 11:03 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0000
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop a few months ago. Suddenly, after starting up, I get this message: 

 

Battery Counterfeit Check Error

HP recommends using HP batteries only. Using a non-compatible or non-HP battery might pose health and safety risks. The installed battery does not appear to be an HP battery and fast charging might not be available.

Enter - Continue

For more information, please visit: http://www.hp.com/go/techcenter/startup

 

Weird thing is that I never opened up the laptop, so it still contains the original battery. When I click enter, I can continue using the device, but I keep getting the message every time I start up. The battery works and charges normally, so I don't know why the message keeps popping up. 

Category:
92 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2021 03:03 AM

HP Recommended

Problem solved: I tried updating the BIOS and the message disapeared.

 

https://youtu.be/4Mn8f0oS6iM

View solution in original post

8 people found this reply helpful
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1 REPLY 1

‎09-18-2021 03:03 AM

HP Recommended

Problem solved: I tried updating the BIOS and the message disapeared.

 

https://youtu.be/4Mn8f0oS6iM

8 people found this reply helpful
Was this reply helpful? Yes No
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