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‎09-16-2021 11:03 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0000
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop a few months ago. Suddenly, after starting up, I get this message: 

 

Battery Counterfeit Check Error

HP recommends using HP batteries only. Using a non-compatible or non-HP battery might pose health and safety risks. The installed battery does not appear to be an HP battery and fast charging might not be available.

Enter - Continue

For more information, please visit: http://www.hp.com/go/techcenter/startup

 

Weird thing is that I never opened up the laptop, so it still contains the original battery. When I click enter, I can continue using the device, but I keep getting the message every time I start up. The battery works and charges normally, so I don't know why the message keeps popping up. 

Category:
88 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2021 03:03 AM

HP Recommended

Problem solved: I tried updating the BIOS and the message disapeared.

 

https://youtu.be/4Mn8f0oS6iM

View solution in original post

Update Your HP Computer BIOS from Windows | HP Computers | HP Support
Update Your HP Computer BIOS from Windows | HP Computers | HP Support
youtu.be/4Mn8f0oS6iM
This video shows how to update your HP computer BIOS in Windows by following some simple steps. We will first disable BitLocker if it is enabled and then suspend real-time protection in Windows Defender before downloading the latest BIOS updates and installing them. We will then enable these back
8 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-18-2021 03:03 AM

HP Recommended

Problem solved: I tried updating the BIOS and the message disapeared.

 

https://youtu.be/4Mn8f0oS6iM

Update Your HP Computer BIOS from Windows | HP Computers | HP Support
Update Your HP Computer BIOS from Windows | HP Computers | HP Support
youtu.be/4Mn8f0oS6iM
This video shows how to update your HP computer BIOS in Windows by following some simple steps. We will first disable BitLocker if it is enabled and then suspend real-time protection in Windows Defender before downloading the latest BIOS updates and installing them. We will then enable these back
8 people found this reply helpful
Was this reply helpful? Yes No
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