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HP Recommended
HP 15.6 inch Laptop PC 15-d4000 (4C802AV)
Microsoft Windows 11

Whenever I start or restart my laptop,it shows battery counterfeit error .Non-HP battery detected.

1 REPLY 1
HP Recommended

Invoke the Device Manager. Find the Batteries icon and lick on the little arrow next to it to expand it.

 

Right-click on the Microsoft ACPI-Battery Control Method and click on uninstall.

 

Exit the Device Manager.

 

Restart your laptop and Windows 10 will reinstall the battery drivers.

 

That should get rid of the error message.

 

If that does not resolve the error, check to see if there is an updated version of the BIOS that needs to be installed.



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