Battery Coverage Under Extended Warranty

[sriraghuram]

At the time of purchasing laptop itself I have purchased 2 years additional warranty. So Total 1 + 2 = 3 years warranty.  In between my laptop battery was creating problem and HP hardware component check suggested to replace the battery and provided with option to raise a support case.  

As my laptop is under the warranty and clearly it has mentioned it covers 1 time battery replacement , but support team and local authorized service center is denying the free battery replacement and saying that the battery will not be covered under warranty. I tried to explain them multiple times by showing the below images saying it is clearly mentioned in the hp website itself that for my warranty battery replacement is covered. 

It's my  3rd  laptop from HP and now regretting for purchasing the laptop for 3rd time for this poor service. 

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[Echo_Lake]

@sriraghuram

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.