Battery Drain issue

[SMKYADAV]

i have purchased new HP pavilion x360 from online 2 days back. from the starting the battery backup is very low i.e even it was not coming backup for 2 hours. i want return the same due to same issue.  

[A_Gayathri]

Hi @SMKYADAV ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Experiencing battery drain issues with a new laptop can be frustrating, but there are several steps you can take to troubleshoot the problem before considering a return. Here's a step-by-step guide to help you address the battery drain issue on your HP Pavilion x360:

Check Power-Hungry Apps:

• Make sure that no resource-intensive applications are running in the background. Task Manager can help you identify such applications.

Adjust Power Settings:

• Open the Control Panel and go to "Power Options."
• Select a power plan that is balanced or power-saving.
• Adjust the advanced power settings to ensure that the system is set to conserve power during periods of inactivity.

Update Drivers:

• Ensure that all your device drivers are up-to-date, especially the graphics and chipset drivers. You can find the latest drivers on the HP support website.

BIOS Update:

• Check if there is a BIOS update available for your laptop on the HP support website. Sometimes, BIOS updates can address power management issues.

Windows Update:

• Make sure that your operating system is fully updated. Windows updates often include bug fixes and optimizations.

Disable Unnecessary Startup Programs:

• Press Ctrl + Shift + Esc to open Task Manager.
• Navigate to the "Startup" tab and disable unnecessary programs that launch at startup.

Screen Brightness and Sleep Settings:

• Lower the screen brightness to conserve battery.
• Adjust the sleep settings to put the laptop to sleep or hibernate after a shorter period of inactivity.

Battery Calibration:

• Sometimes, calibrating the battery can improve accuracy in reporting the remaining battery life. You can find this option in the power settings.

HP Battery Health Check:

• Some HP laptops come with a built-in battery health check utility. Use this tool to check the overall health of your battery.

You can refer to this document  for more troubleshooting steps:  HP Notebook PCs - Battery does not power notebook or hold a charge

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support