Battery Drain when computer is off

[Kazuya83]

I am completely updated and my battery drains. used this computer 6 times and each time I turn it on after a week or two it is dead. Ridiculous to have to charge this thing every time. Frustrating. Still under warranty but out of Return window for Best Buy. Help....I do like it when it is charged 😞

[praveen196]

@Kazuya83 Welcome to HP Community!

I understand that the laptop battery drains while the computer is off.

Do not worry. Let's work together and get this issue addressed.

You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details 

Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues. 

  

1. Go to Start, search for Device Manager, and open this result. 

2. Expand batteries. 

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts. 

4. Shut down the computer.  

5. Disconnect the charger. 

6. Remove the battery. 

7. Hold down the power button for 1 minute. 

8. Insert the battery only. 

9. Attempt to turn the battery on. 

  

If this had an impact, it should behave differently. 

If not, press the power button and then tap the F2 key to invoke the startup menu. 

  

Choose and click on the F10 key to invoke the BIOS. 

 Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows. 

  

Keep us posted,

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