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I bought an HP laptop nearly 2 years ago
From the past 2 months, the battery drains quickly within minutes and the backside of my laptop gets very hot.
Please suggest a solution

1 REPLY 1
HP Recommended

Hi @Ammu02,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble with the PC Battery, where it drains very fast and gets overheated, 

Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues. 

  

1. Go to Start, search for Device Manager, and open this result. 

2. Expand batteries. 

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts. 

4. Shut down the computer.  

5. Disconnect the charger. 

6. Remove the battery. 

7. Hold down the power button for 1 minute. 

8. Insert the battery only. 

9. Attempt to turn the battery on. 

  

If this had an impact, it should behave differently. 

If not, press the power button and then tap the F2 key to invoke the startup menu. 

  

Choose and click on the F10 key to invoke the BIOS. 

 Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows. 

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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