Battery Draining While Plugged In

[artamous]

Hello,

My HP Envy is 4 months old so a new battery and new power pack, has never been packed or cords bent/broke. While plugged in the battery icon shows and the cord for ac adapter shows but at times disappears like not plugged in. The battery drains fairly quick. If I shutdown or just close lid it charges back to 100%, Once I start to use the battery starts draining again.

Any suggestions appreciated. Thanks

[Max3Aj]

Hi @artamous, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Your HP Envy's issue—battery draining while plugged in—could be caused by several factors, including a faulty charger, power management settings, or hardware issues. Here are some troubleshooting steps:

Check the Power Adapter and Charging Port

• Ensure the charger is the correct wattage for your laptop (e.g., 65W or 90W).
• Try another compatible HP charger if available.
• Inspect the charging port for dust, debris, or damage.
• Plug the charger into a different power outlet.

Check Battery & Power Adapter Status

• Press Win + X > Device Manager > Expand Batteries.
• Right-click Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery > Click Uninstall.
• Restart your laptop; Windows will reinstall them automatically.

Run HP Hardware Diagnostics

• Turn off the laptop.
• Press F2 at startup to enter HP Diagnostics.
• Run the Battery Test and AC Adapter Test.

Adjust Windows Power Settings

• Go to Control Panel > Power Options.
• Select Balanced or HP Recommended.
• Click Change plan settings > Change advanced power settings.
• Under Processor Power Management, set Maximum Processor State to 90% (this can reduce overheating and power drain).

Update BIOS & Drivers

• Go to HP Support Assistant or HP support website to check for BIOS and chipset updates.

Monitor Battery Usage

• Open Settings > System > Power & Battery > Battery Usage to identify power-hungry apps.

Check for Overheating

• If your laptop overheats, it may throttle power, leading to battery drain.
• Ensure proper ventilation and consider using a cooling pad.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support