Battery Failure

[uthman_Ashir]

 The NCC  in my country Nigeria has dashed me Hp-EliteBook 8thGen last 6months,But unfornunately now the battery reads 0volts with this code (601) that's I can not use the laptop unless it's pluged in charge ,we have power problem in my region ,so I can not use the PC now I asked the price of the battery it cost much almost (40 usd). Please who can help me know if the pc is under warranty and how to apply for battery replacement . pls guide me am student currently in dare need of it .

[erico]

How would someone living in another country have a clue as to what the acronym "NCC"  means?.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.

"Hp-EliteBook 8thGen"  is not a valid way to identify a laptop that is usable for any of us.

It is difficult to help you if we don't know the hardware configuration of the laptop that you own.

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.