• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-13-2019 05:20 PM

HP Recommended
Product: T9Y62AV
Operating System: Microsoft Windows 10 (32-bit)

Been noticing my battery "topping off" and refusing to charge in the 20s or 30s (plugged in, not charging). Ran the diagnostic check for batteries and my results are below. 

 

The biggest issue is I will be leaving for Rome on a study abroad program soon (Feb 2), so it might be difficult to get a replacement before I leave. I also don't want to pay over $50 for a replacement. If HP doesn't want to offer a replacement for that much, then I would be happy giving my services to someone else. 

battery test.PNG

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2019 01:02 AM - edited ‎01-14-2019 01:03 AM

HP Recommended

You can check HP Parts for battery to see if they still carry it. Your model uses part number 849909-855

https://parts.hp.com/hpparts/default.aspx?cc=US&lang=EN

Or third party sellers like this:

 https://www.laptopbatteryexpress.com/HP-849909-855-Battery-p/hp-bp02xl-849909-855.htm

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-14-2019 01:02 AM - edited ‎01-14-2019 01:03 AM

HP Recommended

You can check HP Parts for battery to see if they still carry it. Your model uses part number 849909-855

https://parts.hp.com/hpparts/default.aspx?cc=US&lang=EN

Or third party sellers like this:

 https://www.laptopbatteryexpress.com/HP-849909-855-Battery-p/hp-bp02xl-849909-855.htm

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.