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‎07-30-2023 06:40 AM - edited ‎07-30-2023 06:47 AM

HP Recommended

HP Laptop 14-cm0xxx
I changed my battery yesterday, but it turned out to be damaged. Then, I replaced it again with the old battery that I kept for about 1 year, and when I checked, it showed like this:

 BATTERY 1
NAMEPrimary
MANUFACTURERHewlett-Packard
SERIAL NUMBER36362 11/07/2018
CHEMISTRYLIon
DESIGN CAPACITY1.467 mWh
FULL CHARGE CAPACITY1.467 mWh
CYCLE COUNT-

 Solutions, please?

DESIGN CAPACITY1.467 mWh
FULL CHARGE CAPACITY1.467 mWh
Category:
1 REPLY 1

‎08-02-2023 02:24 PM

HP Recommended

@Fraank2799 

 

Welcome to the HP support community.

 

I understand that you are getting battery issues, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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