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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Although plugged in, my battery life is not going over 50-60%, and charges quite slowly. I tried running the component test, receiving a failure ID:

PK7DU2-9HCB1S-MFPW2K-C0BH13

I do not have warranty, so the online support won't help. Any advice would be appreciated.

1 REPLY 1
HP Recommended

@HBas 

 

Welcome to the HP User Community.

 

Code 601 >> The battery has failed

 

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

PK7DU2-9HCB1S-MFPW2K-C0BH13OKxxxxxxxx2/27/22601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

 

The battery should be removed from the computer and replaced.

 

Your product:  HP Pavilion - 15-cs0085cl 

 

Open Category Manuals

Open  Maintenance and Service Guide

Product Name HP Pavilion 15 Laptop PC
Model numbers:

15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999; 15-cs2000 – 15-cs2999

15t-cs000; 15t-cs100; 15t-cs200

 

Replacement procedure and part number(s) >>> Go to Page 37

 

Description                                                      Spare part number
4-cell, 68 Whr, Li-ion battery                       L32654-005
3-cell, 41 Whr, Li-ion battery                       L11119-855

 

 

Additional Information...

===============================================

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

 

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" (or are missing from the list) are not available from HP.

 

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

 ===============================================

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

Open

  HP Pavilion - 15-cs0085cl 

 

OR

Open   Product Home

Enter the type and name of your HP device

 

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.