• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-30-2020 02:44 AM - edited ‎12-30-2020 07:45 AM

HP Recommended
Product: Hp 15 Da1058tu notebook
Operating System: Microsoft Windows 10 (64-bit)

I bought my laptop one year ago.But now it's battery is showing problem.My laptop gets shutdown automatically  even at 60% .I have calibrated my laptop's battery twice .After calibration it works fine for one or two days but after that it again starts to show problem.I also updated my BIOS but problem still persists.

When I run my battery check in hp support assistant sometimes it shows battery status :OK(0) and sometimes it shows battery status : WEAK(30).

My battery cycle count is 220/1000.

Screenshot 2.pngScreenshot.png

5 REPLIES 5

‎12-30-2020 05:42 AM

HP Recommended

Replace the battery. That one is down to 33% of original charge capacity and is throwing off an error code. 

Was this reply helpful? Yes No

‎12-30-2020 07:50 AM - edited ‎12-30-2020 08:12 AM

HP Recommended

But what about this one .......

https://ibb.co/XZn2TtFScreenshot 2.pngIMG_20201230_202400.jpg

Was this reply helpful? Yes No

‎12-30-2020 08:13 AM

HP Recommended

That's a better result. Still not great. If the battery cannot provide consistent test results that's another reason to replace it. 

Was this reply helpful? Yes No

‎12-31-2020 04:45 AM

HP Recommended

Well that's okay.I agree with u.here is another result.

https://ibb.co/2W0TGkB

After calibrating the battery I got this result and battery gave backup for nearly 5 hours.

My concern is :Why the results are varying too much??

Is there any other affecting my battery??

Please help😊....

Was this reply helpful? Yes No

‎12-31-2020 06:08 AM

HP Recommended

That shows a decently helthy battery. I guess I would keep using it and if you get 2 or 3 good results in a row you are OK. Can always replace the battery if it starts misbehaving again. Pretty sure it will soon. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.