Battery Issue

[OTUS1]

hello HP ,

i am facing an issue with my HP laptop X360 , i am not getting Battery drain notification at battery level 20%, which is set at 20% , earlier i used to get a popup message saying battery is drained to 20% kindly put on charge , now i am not getting that message and instead my laptop shutdown at 20% battery level .

1. I downloaded the latest version of BIOS.

2. have checked advance setting of battery all looks fine there.

3. have checked my battery in HP diagnose its showing battery health as good.

please suggest what else remaining , its a a year old laptop.

[praveenbv]

@OTUS1,

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 20%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type, and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shut down the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Indicator Light Turns On and Off While Battery is Charging 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[OTUS1]

@praveenbv.

hey thanks for your revert ,

please note my laptop automatically gets shutdown @20% battery level .

is that okie . is that okie if i switch on after 30 mints , after it gets shutdown @20% battery level

[praveenbv]

@OTUS1,

Request you to follow the below troubleshooting steps from the document:-

LINk: https://support.hp.com/in-en/document/c03413399