Battery Issue

[Adarshmara18]

My laptop is 6 months old..Battery drops 100% to 93% automatically after 15 minutes

But when i charge to 99% and use my laptop it drop to 98% and so on

When i charge My battery it charges to 99% and stop for 20 to 30 minutes and then it completes 100%

I need solution for this.

[praveenbv]

Hi @Adarshmara18,

Welcome to the HP Support Community.  

I understand that you have an HP HP 14s-Er0002tu  and the battery charges till 99% and then stops. You've done a remarkable job performing the steps. 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 93%?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager. Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

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Have a great day!